The most successful brands in 2010 are going to be the ones that evolve into social brands. This means that brands that have social voices — real people participating and talking on their behalf to customers in an engaging, conversational manner. The company must be willing to let its employees and its brand advocates become the face of the brand. Consumers demand that, and brands like Best Buy that are evolving into social brands (think Twelp Force) will be the ones that win. Every brand is going to need to become a social brand at some point.